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2020-05-01
1/5
So disappointed
"This is my email to them, which summarizes everything.
But to be fair: here is the GOOD:
1. They had products available when no one else had.
2. Their website is easy to travel.
3. They had "free shipping".
TIPS: Double check before you pay - always make sure there are no extra fees!!
Now for MY EXPERIENCE (email sent to them)...
Greetings. Sadly, I am very disappointed with the service of your company;
1. Customer Services were very difficult to get through on your website. I had to repeat my request more than 5 times and no one was able to help me. A new person kept popping up and I kept being disconnected. They finally told me to call.
2. I called more than 3 times and was on hold for more than an hour each time and no one was able to help me, although the message said that my wait time was less than 2 minutes.
3. I requested by email, a tracking confirmation, and no one was able to help me. She kept saying she would get back to me.
4. I was charged $275.00 for shipping when your website says it's free. When the box arrived, it was less than 5lbs heavy and almost empty. There is no way on earth, not even sending it the same day that any delivery will be $275 in the US for what I got.
5. The shipping date was April 10th and when finally when I got a hold of someone they told me it would be the 20th due to high demand. THAT IS NOT WHAT YOU ARE PROMOTING IN YOUR WEBSITE. THAT IS FALSE ADVERTISEMENT!
6. My order was incomplete when it finally arrived and Kraig (customer service by phone) told me to email a complaint to get a refund on the item that was not included because he could not help me - although he had just told me he would refund Shipping and it would be back in my account within 2-3 business days...
Sadly, this is not a company I can trust in. I only ordered 1 KN95, 1 Face Shield, 1 Gown, 1 Glove, and 1 Goggle. You offer up to 100,000 of each product... I can't imagine a Hospital going through this type of service. The goggles did not even make it!
Both of my sisters-in-law work in hospitals and I am also a responder. I had high hopes to promote you guys because it seemed amazing, but sadly I cannot promote a company with this kind of service.
Please, refund the goggles and the shipping - ASAP.
Thank you!"
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