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2021-09-16
3/5
Bad windows installation
"In 2015 I had all of my windows replaced by BGE Home. At that time I was assured that I had a life time warranty for all parts and labor even including broken glass. In 2021 I accidentally discovered a hole in the frame of the bedroom window. The hole was very close to the edge so it was not very visible. There were small cracks and rust around the hole. I contacted BGE Home and sent out a tech who ruled out that this damage most likely occurred during the installation as a result of a metal piece (possibly a screw) being trapped within the frame and forced through the frame. He said that it was impossible to fix this damage and the hole window would need to be replaced. Then weeks passed with no updates. Finally, I was contacted by BGE Home and told that I would be charged $150.00 for the repairs. I argued that this damaged was caused during the installation, went unnoticed and ultimately I have been under impression that my original life time warranty was covering everything. BGE Home waived the charge. Today a tech came to fix the window. He brought a small plastic cap that he pushed through hole. That was it. The hole is still there and the rust will be going on as it will be raining and snowing, etc. My impression is that BGE Home does not stand by it's warranty. They say certain things to attract customers but in reality they do not fulfill their obligations and do not grant warranty"
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