- STORE REVIEWS
- PRODUCT REVIEWS
2017-01-12
5/5
What could go wrong.... LOTS!!
"So many things could go wrong when ordering large orders. I ordered 1400+ square feet of hardwood. I was cautiously optimistic, hoping the wood I ordered was as good as the description. They didn't have a sample available, so I was sort of taking a chance, although they said they'd cover return shipping if I wasn't satisfied. Delivery guys was great and it arrived without incident. Some of the reviews complained about the wood quality, but I've installed several floors and this wood quality was outstanding (4.5/5 stars!).during the install we actually commented on the number of medium and long planks, and sufficient shorter planks, but they could have easily added more short planks and I'd have still been pleased with the product. The floor went in without incident and the finished product looks amazing. Their customer service is top notch (5/5 stars) and when I buy material for the next projects I will be buying from builddirect. Great prices, great quality, and incredible service; all the qualities that create customers for life!!"
