- STORE REVIEWS
- PRODUCT REVIEWS
2005-08-05
3/5
"Where to start with this company. I placed an order for a Dell keyboard from them roughly 2 weeks ago, paying extra for *fedex ground* service as other shipping methods seem to have issues with my area. I was also charged a flat rate insurance value, but as it turns out, they don't insure items USPS, so they charged me that for nothing. That night I am given a tracking number, but as it turns out, this was just a randomly generagted invalid number and not a real tracking number. To top it off, its a USPS Parcel Post tracking number. So now I am wondering what is messed up in there system, and give them a call 2-3 days later wondering where my package is. Turns out they were out of stock, and that is the number they will use once it shipped... wait a second, I paid for Fedex Ground service. The female customer service person then tells me they will switch it to Fedex Ground service for me, and I get off the phone feeling quite happy about this company. They *fixed* something for me with little hassle.
Next week monday comes around and I recieve a email confirmation telling me the package has shipped, and low and behold, a USPS PARCEL POST tracking number. So now on top of this the company lied to me, and is shipping it Parcel Post anyways, which will take 1-2 weeks to get here. Thanks eTech.
But the story doesn't end there. This order was placed after someone from one of my online communities let people know about this great deal on the surplus Dell keyboard. Maybe 20 orders were put through, and so far everyone has been recieving the wrong keyboard, and noone has yet to recieve the correct one. So not only is this place scamming people on shipping costs and pocketing the change, they also scam you on the product as well.
This is one customer who will never order from this site again.
UPDATE: 8-10-2005
Got my box today (just took over 11 days of shipping because of the whole Parcel Post deal), and it is the wrong item. Now I see that eTech has responded to this comment, but they never gave an explaination for shipping the same wrong keyboard to many people. Who cares if you get 1000 orders for a certain keyboard. If you sell out of it, tell the people. Don't just make them feel happy thinking they are getting it, and then waste there money by shipping them a keyboard they didn't order.
UPDATE 8-22-2005
They have refunded my shipping costs on the 2 keyboards, and have given a discount on the 2 incorrect keyboard. I feel this situation has been fixed, glad the company pulled through on this."
Detailed Ratings
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
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Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Being knowledgeable
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Resolving problems
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Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
2005-01-28
5/5
"Great price on tires for my car, and when I brought my wheels in to have the new tires installed (I don't like anyone messing with my lugnuts, so I brought the wheels in by themselves), it took 20-25 min for it to be done. Service was very friendly, and the guys seemed to know what they were doing."
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Is committed to quality products and services
Is easy to do business with
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2004-12-25
5/5
"Just ordered an oil cap for a really old Volvo. Order was placed a day ago, but with my previous orders they have all shipped immediately, and arrived when they should have depending on shipping method."
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2004-12-25
5/5
"Great company to deal with. The service is great through the website, and even better in person when you go to visit the store. My last purchase was an AMD ahtlon xp heatsink, and it arrived 2 days after it was ordered."
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Is committed to quality products and services
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Is consumer focused
2004-12-25
5/5
"Purchased a M30x laptop off the toshiba website and had great contact with the customer service. When I first got the laptop it had a bad charging circuit, but technical support wait was almost non-existent for me. I would call and about 20-40 seconds later I had a service rep. They were friendly with me and gave me a few options on fixing the problem. One was having me swap the power adapter, and another was sending it in for depot express service. I had the new ac adapter shipped along with the laptop repair box jsut incase it didn't fix the problem.
It turned out that while this happened I changed my whole mindset on which laptop I wanted, and explained to the rep I wanted to return the laptop and get a refund. They set up the free shipping on the repair, and stayed in contact through the whole ordeal. I found the customer service to be one of the best I have ever dealt with.
I recently placed a new order for a Tecra M2 laptop, and awaiting arrival of that as it was just shipped today. Hopefully this one works 100% and I don't have to deal with repairs for a long time.
Great Experience, and would buy from again. You can't ask for a better customer service."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2004-03-26
5/5
"Very good company to deal with. Got batteries very promptly. I plan on doing business with them in the next few days to bulk up with some better batteries for my new GPS receiver."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
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