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preloader
2012-08-20
1/5
"Ouch. The web layout is reminicient of someone on ADHD with too much time on their hands. It was nearly impossible to identify how to achieve free shipping. When I purposefully increased the amount of my order by splurging on a radar detector I really don't need (MY fault) so that I could meet the criteria for free shipping, I noticed that the free shipping was across the board--no matter what type of shipping I chose, the amount was zero. Pretty cool, you say? Not so much. Apparently even though the system allowed it, I picked the wrong shipping, so mine was sent via USPS (the LONGEST wait in terms of shipping, according to them--thanks for that). So to find this out, I emailed their customer service and received a snotty reply only fitting for someone living in New Jersey I suppose. I thought, okay, this isn't a website for arts and crafts, fair enough, I can deal with a jerk. I didn't email back until I only received one of my items. I'd been using their tracking number for nearly a week and had never been notified that the other two items in my order were being shipped from another location. I discovered this by emailing as well. Again, short, somewhat rude answer. NO offer to help. I had to email AGAIN asking for another tracking number. It says ON THEIR SITE to track my shipment(s). My response when requesting this second tracking number was that it was likely already in transit and that they wouldn't be able to provide this number. The first of my three products arrived and was in good condition. I can't say I know how the other two will arrive but I certainly will not be doing business with this company in the future. In a day and age where this type of feedback is so easy to provide, these businesses had better outsource their customer service. Or, otherwise, hang a shingle in NJ and get off the internet."

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preloader
2011-03-20
5/5
"Fast and delivered exactly what they promised. Would order from again!"

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