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2022-02-03
1/5
Terrible Return Policy and Experience
"I'm not sure where to begin but i will try to make this an easy read. I purchased 2 items from this website December 2, 2021. We knew there would be delays... and we were ok with that. My first item shipped..... a Franke cutting board. It was too small! so i looked to see how i could return it. PLEASE READ THE RETURN POLICY CAREFULLY before buying anything from this website. 15% restocking fee!!! I reached out to the returns department to get the RMA label they require you to have. I received a response within a few days with this long list of things i needed to do....including pictures of the item and THE BOX... i had already prepared my package so everything was wrapped. I had to open the box again and send pics. I was irritated but the pictures were sent as well as the package, via USPS. They require you to send everything back in the original package, which i did. Once they received my box, they sent me an email stating they could not issue a refund because the board was damaged!!!! Damaged?? yeah you should see the pictures of the damage... i mean there is no way that could have happened in transit considering the board was wrapped in bubble wrap. Also, they failed to send me a picture of the box..... which i find interesting since they requested one before i mailed the package. i requested a picture of the box to show that USPS mishandled the package... of course i was told "its very likely that the box was already smashed by out team"...how ironic!!
My second item was finally shipped i was excited it was the wrong item!!!! they shipped the wrong item. i reached out to them because i was leaving the country and after my first ordeal i did not want to deal with waiting another month for my package i decided to keep the wrong item. They gave me a $25 credit after asking for one because all they said was "we are sorry" the picture was wrong for the item you wanted so needless to say i wont be shopping with this company ever again..."
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