"I WAS a loyal customer until this last order. I need RX cat food and placed my order 8/24/2015. Since I havent heard anything from them (9/8/2015) , I contacted their customer service who stated that the order had been cancelled since they do not have it in stock and do not anticipate having it. It was listed on their website!!! Also, my order shows "processing." I was never notified that they cancelled my order. I will not use this site anymore."