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2022-07-04
1/5
Dead and Broken Peach Tree
"I ordered and paid for a Contender Reachables Peach Tree, deluxe version, from Gurney's Seed and Nursery back on 11/01/21 and the stated expected delivery was to be between 02/28/22 and 03/14/22. But it didn't arrive until, 05/21/22, and was smashed to pieces, with the trunk sticking OUT of the completely intact box and was broken in three places. FedEx was not at fault, but instead this was due to incompetent packing. Inside the box was the remainder of the totally mangled tree, a lot of torn up white paper, ripped off leaves, loose dirt and a couple of loose air pillows. What a heartbreak. I immediately called Gurney's and was told they were out of stock for the year and that I could ONLY have a store credit, which infuriated me. After threatening to write multiple horrible postings about Gurney's, the CSR said for "one time only" she would grant me a credit back to my major credit card even though they had had my full payment for nearly seven months. This total fiasco is not directly the fault of Gurney's Seed & Nursery, but it is definitely the fault of their third-party shipper, Gardens Alive in Fairfield, Ohio. Be aware plant lovers, this horrible company ships for many other nurseries as posted on their website: Michigan Bulb Co., K. van Bourgondien, Spring Hill Nurseries, Weeks Roses, Breck's (Holland bulbs), Iseli Nursery, and Breck's Gifts. Gardens Alive deserves MINUS five stars."
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