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- PRODUCT REVIEWS
2008-08-01
1/5
"This company charged me (along with, it seems, at least hundreds of other people) without any authorization from me. I haven't ordered from them in at least two years (according to my account on their site), and yet on 7/8/2008 I got a $69.99 charge, which has been disputed with AMEX.
Do not do business with this company. If you ever have, continuously check your CC statements closely for their fraudulent charges."
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2007-02-14
1/5
"Terrible customer service. The item was never delivered. Customer service on the phone was not helpful.
Supposedly shipped 1/11/07, supposed to be delivered by 1/16/07.
Contacted seller on 1/17/07, was told to wait "a few more days."
Contacted seller on 1/24/07. Was told to wait another day.
Contacted seller on 1/26/07. Was told it would be reshipped via UPS and updated on the site.
It's never been updated on the site and now, 2/14/07, three weeks later, it's never been received.
I finally had to dispute the charges with my CC company. I guess they're a good company as long as there are no problems with the order, but if you have a problem with your order, you could be screwed. For a $15.95 item, I've already spent a couple of hours on the phone with supermediastore and my CC company. Just not worth it.
EDIT FOR RESPONSE TO CURTIS:
You mean you'll (supposedly) ship a third card? Because according to your CS people on the phone, you were already supposed to have shipped again, this time via UPS, on 1/26 and it was never received (as I pointed out in the 1/26 reference above). If you can't get it to me the first two times, why should I expect it get here the third time?
I love the responses from Curtis here (not just to me). "Just contact us, we'll fix it." As if numerous phone calls already weren't more than enough for you to have a chance to fix the problem. I shouldn't have to call four times (on my dime, too, since it's not toll free) to get a product. You had your chance, the CC company will handle it now."
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