- STORE REVIEWS
- PRODUCT REVIEWS
2018-12-11
1/5
Terrible inventory management and customer service -Don't buy from them
"I tried to buy standard modular office furniture from Ballard. Mind you, these are standard pieces that you can configure together to design your office space. So there is not alot to choose from, but they have all the basics that you can use to design your configuration. So one would think, since these are standard pieces and limited choice, that you can expect them to have them fairly available (either in stock or some kind of constant JIT flow from their manufacturer). Nope! I ordered 9 pieces from them, and basically they are unusable until all 9 come. 2 came after 2 weeks. Another 2 small items after another week. Then the meat of the order is not schedule to come more than 2 months after I ordered, and then the final pieces, 3 months after I ordered. You get no notifications when things ship. No email, no text. They just show up at your door at random times. Customer service doesn't care one bit when you call them. If you want a horribly frustrating experience, then order from Ballard. Otherwise, steer clear. The furniture I have received is of mediocre quality all made in China.. so don't bother."
