- STORE REVIEWS
- PRODUCT REVIEWS
2020-05-08
1/5
Why is there not an option for zero stars?
"How can I rate nonexistent customer service with a single star?! There should absolutely be an option to give this company zero stars! I placed an online order over a week ago of which at that time I registered my contact information in their database and received an order confirmation number along with a debit to my account. Upon completion of my order I was advised that orders were slow moving out of their distribution facilities due to the effects of COVID-19 and took that into consideration as I anticipated the arrival of my sneakers. After 3 business days I logged onto their website and attempted to track my order via the order number that I was provided only to find that while I could clearly see the Footaction points that I was awarded at the time of purchase, my order number was not registering. Being dissatisfied I attempted to reach their customer service group via telephone for an explanation only to find that they were not accepting phone calls but only emails at this time. Knowing that patience is a virtue, I sent an email detailing my experience and was sent an automated reply stating that I would receive a response in accordance with my place in line. It has been nearly 3 days to which I have yet to receive a response to two separate emails and my order number has yet to register on their website. Being a peer in the profession of customer satisfaction I found myself extremely dissatisfied in their service or lack there of so I took to the internet to read up on a few reviews. I was alarmed at the extreme dissatisfaction that 99% of online consumers of their brand expressed. I have never taken the time to write such a review for any company that I’ve ever purchased from but I felt the need to express the unprofessionalism that I’ve encountered with this company. I would not have even written this review if Footaction had not debited my account prior to at least registering my order in their database. How can you charge an account, provide a receipt and totally disregard providing the merchandise or even register the receipt information in your database?! I am now attempting to have the $212.00 charge reversed via my financial institution of which is a crap shoot. This is such an inconvenience but I have learned a valuable lesson as I will checking consumer reviews before placing any online orders moving forward. To deal with a lack of customer service in 2020 is beyond me as I have no idea how this company is still in business! If you’re going to do business with them I suggest that you wait until the stores reopen as that may be a different experience. However, do not waste your time and money placing an order online where it seems like your throwing your hard earned cash into a black hole. #crusadingagainstFootaction"
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