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Updated on: 2021-04-28
1/5
Zero Stars wasn't an option
"Ordered checks and they arrived with last digit of account number missing. Called customer service and explained the problem. Was told that because I had ordered online there was nothing they could do. When I argued, they said they would talk to their supervisor and then we got "disconnected" Called back and went over everything again. Was again told that because I had ordered online, and had verified that everything was correct, there was nothing they could do. They couldn't produce this verification page and no copy of it was ever went to me, so I have only their word. However they way you fill the information in, it would be very difficult to input it wrong, unless you were copying it from somewhere else where it was also wrong (which I wasn't) So the CS person said they would talk to their supervisor and call back within 15 minutes. 5 hours later I started leaving bad reviews on every site I can find. And the amount of poor ratings I have found tell me that I never should have ordered from them in the first place. I've always ordered my checks online, but never before from Bradford Exchange, and never had a problem until now.
DO NOT USE THIS COMPANY!"
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