- STORE REVIEWS
- PRODUCT REVIEWS
2017-08-23
1/5
Don't buy Alienware laptops
"If you don't want headache do not buy this computer or any other alienware laptop. XPS laptop also do not buy. It is not anymore xps as it was before. Dell company will probably go buncropcy. Alienware laptops heavy as tank but made so cheap that every week you will have to reinstall Windows, bios drivers, robin eye tracking and so so much more that will change your mind about Dell and probably go to another company. When you buy laptop from amazon or any other vendors not Dell, you will have to register with Dell and you can not use Dell update drivers support site more then 2 weeks. This is so stupid since I can't update new system with drivers I need for programs to run and especially if you need to reinstall your Windows on a new drive, for example ssd drive, your cloned drive will nit work as c: drive because this computer built as a server ripe mashcine. You will loose your operation system but this computer does not come with reinstall media of any type CD or USB. and you have to wait more then 2 weeks for your service tag to appear on Dell supper site that you can download image CD to reinstall your system. This is most stupidest thing Dell could do but this is their policy. And even you will install your own Windows 10 / 10 pro the drivers will be different for each system even if it is the same model. I use Dell laptops since 1999 and I was only buying Dell, reliable, strong, never had a problem I use to have many Dell laptops. Now I am warning you you will not enjoy Dell products anymore. I am writing about laptops, not sure about Dell desktop computers. I will put this review all over the web for people to know that for so expensive machine you will get not only cheap and heavy box but also anger, not sleeping nights and calling mostly every day to worst computer support company. Without any success or resolution of the problem. So please think twice, this company is not anymore an option. It is up to you to take a chance and throw out your money after reading my review and my experience."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
2016-07-15
1/5
Bad experience
"Made an order of 2 programs for my server. On the next day decided to order one more program.
CDW .com called me and asked me unacceptable questions, where do i live who is my landlord and why I made third order separately from other two. Like I understood it is an online store and I can order anything I want and when I want. They replied that credit manager will decide and follow up. Follow up on what. Did I applied for mortgage or credit from this people. Also this company is third party between real selling companies. At this time it was Semantic products that I purchased. Crazy company bad customer support and completely unacceptable policy. Canceled order and purchased directly from Semantic. Do not buy from them let them go bankrupt. With business they do that is no point to buy from third party.
Gennady.
****@****"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
