four emails with 48 hr turnaround each to slooowly approach resolving a payment problem
"I had been happy with Carbonite for 4 years and used it for office and home computer. Even used it successfully to get back some photo files that disappeared, and had good experience with phone support when they offered to check the set up. However i wanted a change this year to local company, and did not renew. My credit card had been cgd by the bank in Nov, yet Carbonite was able to renew (I had thought had more time to act since they did not ever get the current update card info on that cancelled card). Quite an arduous process involving multiple emails each with 48hr turn around. Finally got one with apology saying I had provided the needed info in second email, and that my money would be returned. This left me with negative feeling about their slooow process to resolve my problem."
"have used yugster for 2 yrs and able to get terrific prices on in my opinion best batteries made. have had one issue in past with incomplete order that was resolved immediately. i wait till the price is available that suits me, and enjoy looking at the variety of stuff they make available. these are reliable folks"