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2005-10-25
1/5
"The short of it: Ordered a camera as a birthday gift on 10/20, and ordered and paid for overnight shipping. It was late, so I did assume it would not go out until the next day (Friday) and be delivered on Monday. The item was in stock. Item shows as shipped on their web site Fri/Sat, but disappears later. They use the worst possible carrier (DHL) now, and DHL tells me Dell never shipped it - that they preprint their shipping labels so it shows shipped on their site, but it could still be in the warehouse.
My "overnight" order actually shipped ON Monday, and was to arrive today. Then DHL temporarily loses the package in Pennsylvania, and now it will be arriving tomorrow (one day after the birthday of the person who was to receive this). This is not the first time Dell has messed up on shipping my orders, and this is not the first time DHL has messed up with delivery. Dell has become the most disorganized company I have ever dealt with, and to save a few dollars is using the absolute worst shipper. Need customer service? I had to call them three times before I could reach a rep I could even halfway understand, as all of my calls were directed to India. I am now thoroughly convince that Michael Dell must be a crook, who is fully aware of all of the problems his company throws at people, and literally does not care one bit, as there is NO WAY anyone with a sense of customer service would allow this many problems to continue for so long. Oh, I look forward to the day we turn on the evening news to find out he's in jail for some kind of laundering. Until that day, he won't get any more of our money."
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Is committed to quality products and services
Is trustworthy
2004-11-01
1/5
"I purchased a Minolta color laser printer from Staples, and it was advertised as having a $100 rebate. I have done many rebates in the past, so am well aware of the procedures. After following their instructions to the letter, I received an email notification saying that my rebate was "invalid" because, I "did not include the UPC codes". This rebate was sent in on time, via Priority Mail, and *ALL* materials that were asked for on the rebate form WERE included in the package - UPC codes from the original box INCLUDED. This is an excellent example of companies trying whatever they can in order to not pay rebates - and an excellent example as to why you should not buy from Staples... I know this will be my last transaction for them for myself and my company."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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