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2023-08-10
1/5
Horrible service & not reliable
"Ordered prescription glasses two weeks ago with Express Delivery (Aug 5th to Aug 10th EST Delivery). On the 10th I contacted them asking why I had not received my glasses yet. They informed me that glasses have a 10 day turn around then are shipped.
Can't expect people to pay express shipping with anticipated delivery dates. I asked for a refund on my express shipping. The next day they canceled my order & labeled it a manufacturing issue. They said I would have to re-order & experience waiting roughly two weeks again.
Glasses can be made in as little as two hours in-store, why would someone go here? Not sure how it takes two weeks let alone canceling someone's order then making them wait even more time for glasses. Happy I waited two weeks & still have to walk around blind, not.
Horrible service would not recommend to anyone."
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