- STORE REVIEWS
- PRODUCT REVIEWS
2005-08-15
1/5
"Sketchy company.
I had completed an order with the Zeb late last year, and although slow, the order came through. This time however, they have completely struck out. I ordered a reasonably pricey car stereo through them as they had good pricing. I also upgraded the shipping so that I could get a UPS tracking number and I could make sure that everything was going smoothly. I received notification that the item had shipped on the 4th, so I waited for an e-mail with my tracking number. At this time, on the 15th, I still have not received a tracking number, and the merchandise is still not at my house. I have called the customer service department, asking for information, and they keep telling me that I will receive an update soon, and that the merchandise will be there any day now.
When I told the guy that UPS has never taken this long to ship me anything from anywhere in the country, he told me that it probably didn't ship that day. He was unable to get me any information on my order, a tracking number, or anything.
Even if I ever do receive my stereo (which I am doubtful at this point I will), I'll never recommend the Zeb to anyone due to their shady business practices and poor customer service. Given the rash of bad review recently on this site, I must not be the only one who feels this way.
*update* I received an update via e-mail on Tuesday after requesting an update on both Friday and Monday. The update said that although the item was supposed to have shipped, it had not. It also said that it had shipped that day, and I received a tracking number at this point. It appears that the company did not have the item in stock and lied to me about it multiple times. We'll see if I actually ever receive it, as the tracking number won't resolve yet."
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