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2013-09-15
1/5
"Seems to be common theme here. Ordered a WACO YMF, looked ok when it arrived, but after starting assembly come to realize the N strut and aileron pushrod mounts are not installed in the bottom wing,and not in the box. Email support - no response for a week, but then they ship me the parts - NOT. A top wing arrives - and it doesn't have the hardware either.
Email support, no response for a week, then. "You can send it back and we may refund your money, but we won't refund the shipping cost."
So, PayPal to the rescue. File a dispute, explain the situation, escalate to a claim, problem solved. I have to pay to ship it back, but at least I only eat one set of shipping charges.
I didn't read the purchase agreement - anyone who does will quickly recognize that this company is a scam. Per the agreement they are only responsible defective or damaged products IF YOU DETECT THE DEFECT DAMAGE BEFORE YOU OPEN THE BOX!!!
Anyway, thank goodness for PayPal!"
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