"Ordered a ladder online, 2 weeks after, no order pick up email. Just an email saying my order was delayed.
Called customer service, waited for 1hour and they told me to call the store
Called the store and nobody answered. Tried a dozen of times.
Called back customer service, waited in line for another hour and asked for my order to be cancelled.
2 weeks after they finally canceled it.
Horrible experience on my first purchase. Never going back to Lowe's.
Purchased the same ladder on home depot, got the order pick up email on next morning."