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2014-07-01
1/5
"There customer service is Horrible. If you have a problem out of the box with one of their planes it will be grounded for weeks while waiting on them to ship replacment parts. Because they want you to send the the defective part first. Then they will send you a replacment after they have done their testing.. I even uploaded video evidence of the defective motor they still wont send out replacment right away. Reputable dealers with customer service skills would have sent my replacement motor right away not NitroPlanes they turn the process into a 3 week + adventure.. Oh and they try to get you to pay return shipping at that.. I had t raise heck before they sent me a UPS return lable,, Even then it will still be weeks before I get my motor.. Buy from someone else NItroplane doesn't have customer service to speak of."
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