"I bought a Vaio desktop from RefurbDepot. Allegedly it was refurbished by Sony. According to Sony that is not true. The upper door for the disk-player, a manual and a AC/DC power supply unit are missing.
Sony says it is noch covered by the warranty because it is an open box item. The charge: $ 32 for the door and $ 6 vor shipping.
If you want to talk to customer service you wait at least one hour. E-mails are hardly returned and if they are vage.
I will return the item as soon as I get the RAM#.
RefurbDepot - never again! And I hope other people learn from mine and others experience.
Burkel"