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2017-10-07
1/5
Probikekit - the BIG SCAM ?
"I ordered 4 bicycle chains on Probikekit.co.nz in July.
The price included freight and thus I thought that it is an NZ company.
You don’t find any statement on their homepage that probikekit is an overseas company.
I didn’t check the fine print which indicates(d) that is a UK company. My fault.
My order history
1. 30.07.17 Order date
2. 31.07.17 I got an information that the goods are shipped.
3. 09.08.17 I got a cancellation of the shipment. It was not executed.
4. 10.08.17 Probikekit : a warehouse issue. Still to be investigated.
5. 14.08.17 I asked again for the goods
6. 14.08.17 Probikekit The supplier can not provide any date for a shipment
7. 15.08.17 Same message again : The supplier can not provide any date for a shipment
I asked for a refund
8. 16.08.17 Probikekit : the goods are shipped. I only thought how is that possible ?
9. 31.08.17 I asked : Where are my goods ? And please provide a tracking No
10. 31.08.17 Probikekit informed me that the goods were shipped without tracking by mistake
11. I didn’t get any goods – as expected. I asked for a refund.
12. 13.09.17 : Probikekit admitted that the goods were not shipped.
I have to sign the “Non-Receipt of goods” disclaimer due to internal processes
13. 20.09.17 The refund discussion started :
• I emailed my bank details such as bank account , SWIFT code (routing No) and BSB
• Probikekit didn’t accept that because it is not according to their security standards
• I called them and forwarded the bank details
• The first attempt failed because they don’t know the BSB number
Another phone call
• The second attempt failed because the routing No was wrong
Another phone call ….
Currents status 08.10.2017 : I’m still waiting for my money. We are talking about approx. 80 pounds = 145 NZD.
Summary.
The offer was pretty good at that time.
Hindsight I could have saved 10 pounds. Is it really worth to order at SCAM company PROBIKEKIT ?
Some people have good experience. But most of the customers are not satisfied with the offered service. I would not buy at Probikekit .
It is closer to Christmas. Do you want to enjoy Christmas or do you want to run into problems with probikekit due to a few dollar you might save ?
Merry Christmas"
