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Updated on: 2017-10-12
1/5
Nightmare RMA experience
"My graphic card gtx 1080 ti failed. I filed an RMA, do as they suggested add insurance shipping. which cost me $40+
When they receive my product, they said there's liquid residuals on pcb which void the warranty, which is minimal on conductor. Okay fine even I know the graphic card did not fail because of that since the spill happened when I remove the card which caused by my cpu loop interfere and spilled a little bit. They immediately reject the RMA and told me they shipped back the card.
I called customer service and the guy told me my warranty is void due to pcb damage. I asked if they can just clean the conductor and try, obviously my issue was with the core and since the spill happened after the card removal it should be fine. The guy refused. Although not friendly and helping like most other customer service, I get it. I am a reasonable man. I take the responsibility and see I can pay for repair, which clearly is my only option. What else I can do with a $700 product that not working? throw it to a garbage can? I said I am willing to pay the cost to repair or you guys can at least clean the small stain and see what is really going on with the core.
The customer service refused and told me they cancelled the repair service months ago. Which clearly happened after my purchase and he said it was not their responsibility to inform me. Haha, is this modern day customer service?
So I go back and check up the term on their website:
https://www.evga.com/howtorma/
and I quote
"If your product is received damaged, EVGA will contact you with information and options to assist with filing a claim or offering a repair fee to avoid the product losing it's warranty."
This is intended deceitful action either from the customer service or their website. I've taken picture of this and I will consult with my lawyer.
Aside from that, the customer service itself is horrible, terrible attitude. They just try to get rid of any work they have to do to help their client, not trying to help at all. They permanently lose a long term customer. There are better options, I was a long term EVGA customer because all the good reputation about their customer service. Apparently the one single time I actually used it EVGA proved my old impression wrong.
They have HORRIBLE customer service now, trust me."
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