- STORE REVIEWS
- PRODUCT REVIEWS
1/5
"I decided to try purchasing from this company despite the fact that it was reviewed badly. They had a Nikon Coolscan 5000 ED listed at $750 when other companies list it at $900 to $1100. I called first to ensure that it was in stock. They said yes. I later purchased the product via the internet so that I could get a printed receipt. Sure enough... they called the next day to 'verify' my order. What they wanted me to do was purchase a 3 to 5 year warranty because they said it didn't have any warranty with it. They then told me it would be 3 to 5 months before the product was shipped. The man on the phone (Chris at extension 242) was very rude. This is certainly a scam business that I would not recommend no matter what the supposed savings. I called Chris back and cancelled my order. They appeared happy to see me go because of the fact that I didn't buy into their extended warranty scam. He also lied and said that the scanner came with absolutely no warranty from Nikon -- I know that this is not correct."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
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