- STORE REVIEWS
- PRODUCT REVIEWS
2009-01-17
2/5
"Ordered 2 x "4 for the price of 3" Christmas window candles (site clearly said quantity 2 = 8 candles). Received email confirmation. Received only 4 candles. Emailed customer service w/ copy of confirmation. They replied that the deal was actually BOGO (same total price for 4 vs 8, despite confirmation of 2 x "4 for 3") and they were "unable to honor my request." Another email never got a response. A call to customer service did get my 4 other candles, but the whole experience left me with a bad feeling for a retailer I used to love. To top it off, I got an email the next month promising a $10 gift card for submitting a review of the product I purchased. I submitted a review much like this one and (of course) have reviewed no gift card. I guess you only get the gift card for POSITIVE reviews. I will be hesitant to shop/order from Brookstone again."
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