- STORE REVIEWS
- PRODUCT REVIEWS
2013-01-03
1/5
"I received a Solar Cover Reel as a wedding gift from my online registry. Unfortunately my wedding guest ordered the wrong size. When I contacted the company to swap out the reel pole only it became a "Who's on First" scene from an old Abbott & Costello Film. I was transferred to just about every department then told I had to send an email. I followed their instructions. All I wanted to do was exchange the pole (on my dime) without my wedding guest knowing what had happened. After several phone calls and numerous emails I finally just said the heck with it - send it back. As exchanging the pole was going to be more expense than buying a whole new reel assembly.
So instead of sending the return authorization number to me, they sent it to my wedding guest!?!?!?! Ugh, I so didn't want them to be involved. My guest didn't know of the month or so of drama so they disregarded the return info. I'm culpable as I didn't contact them again for a 4 weeks - now they tell me that they will give me store credit and that the freight is 100% on me.
So what was a fabulous wedding gift has turned into a nightmare costing me more money than the reel was to begin with.
Pathetic!"
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