- STORE REVIEWS
- PRODUCT REVIEWS
2012-04-02
5/5
"Update: I have been contacted by the Sales Manager for Bulk CCTV and he has been very easy to deal with and has worked with me to get this issue resolved. He has apologized for the lack of communication and has refunded all of my shipping costs. I believe that this store is concerned with excellent customer service and that I would consider purchasing from them in the future.
I can not recommend this merchant. I was shipped a defective cctv camera and by this companies policy I had to pay the return shipment costs to get the defective camera back to them. They received the defective camera on the 20th of February. I was never contacted to let me know what the status was on a replacement camera. I called on the 24th and was told that the replacement would be shipped on the 26th. On the 2nd of May I called once again about a status, and was told that I would be contacted later about a tracking number for the replacement camera. At this point I filed for a refund through paypal for the full invoice on the original purchase. I did receive a phone call regarding the refund request and upon further discussion I was told that the replacement camera had still not been sent but was now available for shipment. I requested the refund instead of the camera. BulkCCTV would not give me the full invoice refund, they refunded the camera cost, but would not refund the original shipping costs I paid for a defective product, not to mention the shipping cost I had to pay to return the defective camera. I believe that I should have been refunded the original shipping costs due to the fact that I was shipped a defective camera and also had to pay to ship it back to Bulk CCTV."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
