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2019-04-07
1/5
Terrible Mind Readers!
"I ordered two products from wrist-band.com. I ordered silicon wristbands, which arrived on time and looked great. I also ordered hand fans and here is where I started seeing their true colors. I ordered the fans for an event. The promised date stated on the website was acceptable. Ordering was a bit clugy, but I proceeded nonetheless. I ordered both at the same time and waited for their arrival. The wristbands arrived on time, and as I said earlier, they looked great. The promise date came and went for the fans. I ended up calling and inquiring. They told me they had already been shipped. When they finally arrived, too late for my event, I might add, they were not what I ordered. I ordered brown plastic handles, which was one of the offerings. They arrived with wooden handles. I reached out to customer service and it took over a week for a reply. When they finally responded, they said they substituted the wooden handles because the others would have taken too long and so they figured I would prefer the wooden handles sooner than the plastic handles later. WRONG!!! Don't try to read my mind, ask me! I told them that I approved the proof with the brown plastic handles and that is what I wanted. They asked me to just take a discount on the product. I told them I do not want a discount, I want what I ordered. That was 3 weeks ago and I am still waiting for a response. As I said, the wristbands were fine. The fans are a disaster. What are you supposed to gather from this? That you have a 50/50 chance at getting what you order if they are not the wristbands. That's about all I can figure. I just want you to know what happened to me so you can keep it in the back of your mind if you go off script and order anything other than wristbands. Good luck!"
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