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2018-02-04
1/5
Dishonest terrible service
"I ordered an expensive ($200) brace from this company. They offered next day delivery which I paid an additional $25 for. Days later, I didn't have the brace so I called them to check and see what was up. They tell me that next day delivery doesn't apply for that brand as they have to obtain it from the manufacturer. Well that's funny, because you charged me for next day. They tell me they can't deliver it for at least a week. So I cancelled the order. Never see the credit back to my card. One week later the brace shows up. I call them and ask why they sent it. The guy I talk to says he can see the communication documented that I cancelled the order. He says he'll send me a return label in the next 1-3 days. More than a week goes by, still no return label. I call again and ask for a manager who promises to get me the return label in 1-2 days. Still no label 4 days later. I call again and speak with the same manager who swears that he already sent me the label. Nope not there. Checked the spam/junk mail, nothing. While I'm on the phone with him, the email that had the return label magically appears in my inbox... Yes he did send it, but only after I had to call for a FORTH damn time for the same effing brace that they shouldn't have sent. I send the brace back. Get confirmation they got it. Wait a week, still no refund. Wait another week, still no refund. So I have to call a FIFTH time. The person I spoke with said that they were waiting for authorization from the manufacturer to issue a refund... Uh why, the brace was returned in the unopened box. He then puts me on hold, magic now he says I'll have a refund on my card in 24 hours. Yes the refund was issued. But only after 5 phone calls over the same item they never should have sent. I get the feeling had I not been persistent, they would not have given my money back. And after all that, they didn't even refund the shipping cost that they never should have offered since it most certainly was not overnight. Shady as HELL. Terrible service. Never will I ever order anything from them again."
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