- STORE REVIEWS
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2019-06-23
5/5
impressed with the service
"I've bought 2 laptops from Sager and I have always had very amazing customer service. My old laptop is about 6 years old now. It came perfect, but it was one of the fat body laptops. It never ran hot, and was amazing for the price. When I spilled milk on my keyboard, they replaced it no problem.
My new laptop is very nice. It has a full desktop graphics card, M.2 SSD, plenty of ram, high refresh rate display and a HDD all fit into the .78 inch design. Now thin laptops always have more issues as they have less airflow and mine was no exception. I have sent it in to get to fixed two times since I have purchased it. Each time they replaced many parts in there attempts to fix the problems. I use my laptop for building games in VR and testing them on the go with Oculus Rift. It has been perfect this. When I was running s.m.a.r.t diagnostics on the hardware, I found that my HDD was only working at 80% factory standard. They sent me replacement so I could avoid shipping the whole laptop again and refunded my deposit when I sent them the less functional HDD.
My laptops runs perfectly now. In two RMA's this how much they were willing to replace to fix mostly minor problems. The motherboard replaced twice, RAM replaced once, HDD replaced once, BIOS updated once, speakers replaced once and fans replaced once.
All in all, very hard working people at Sager fighting to give you an amazing system for cheap."
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