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2019-01-18
1/5
Fraud
"essentialhardwareusa advertised Stanley Fat Max sawhorses 4 per carton. Contacted Essential Hardware to verify that there were 4 sawhorses in the carton. They responded that there were 4 in the carton. Ordered the item and received 1 sawhorse promptly. Contacted the supplier to complete my order. No response through e mail so I called. After 6 calls with assurances that I would receive the remaining 3 sawhorses, we finally spoke to a customer service rep that admitted the offer was for 1 sawhorse only. Called several times more to resolve the situation only to be told that all they could do is refund my money after I returned the 1 sawhorse they sent. Frustrated after many hours of conversation, I sent back the sawhorse. The refund was to be completed within a few days of the return. Checked with FedX and the sawhorse was returned within 2 days. 1 week later no refund had been issued. Called ebay and they refunded my money. Essential Hardware is guilty of fraud and should be taken off all internet sites."
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