- STORE REVIEWS
- PRODUCT REVIEWS
2003-03-11
1/5
"I recently ordered a Canon GL2 from their website. Everything went great until I was asked to confirm the order. I called their offices after shaping my life around their terrible working hours and they told me my order was confirmed. Only after this did he tell me that my product was on back order. He then offered me a 600 dollar package which I said I didn't need. Next he told me that he could get the package to me in one day if I got their package. I told him no thanks. I then checked the update on their website and it said 4-5 weeks back order. I kept checking their advertised price and right under it, it said "in stock". I then sent a very angry e-mail asking them why this was so and how could they get away with such a scam. They simply told me they couldn't determine when my order would be shipped. Only after I visited this website and read others' problems that were just as mine, did I cancel the order. While I was on the phone, I asked them why the website said it was in stock when I was told the product was on backorder. They simple said that my order has been canceled and hung up on me. This has been an extremely disappointing experience and I would have been even more angry if I had not consulted this website. Thank you."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
