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2019-06-27
1/5
Customer Service is Horrible and Thieves
"HOCKEY MONKEY IS THE WORST
So just recently i ordered a pair of skates from this company and they sent me the right Bauer skates but used ones that someone clearly returned and Hockey Monkey restocked for shipment. I called customer service who the rep admitted to me that they have an issue with this older warehouse in California. I followed directions and took the pics and sent them back to the company. 3 Days later the supervisor Danielle says we check all boxes with our cameras before they leave the warehouse. Then tells me we did it right and did not mess up and it must have took place in shipping in UPS. Hockey is a expensive sport and they should not treat people this way and now i am at a loss of money and skates with no answers from this company besides take it up with your Credit Card Company and have a nice day .. I have been playing and coaching for 30 years and i miss my local skate shop this madness how they treat us and we need to all step up and do something about it .. Play Hockey and play hard ***** Avoid hockey monkey and monkey sports"
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