- STORE REVIEWS
- PRODUCT REVIEWS
2004-03-11
1/5
"This company bites. I bought a directTivo from them which failed within a month. Trying to get it RMA'd was a nightmare. They tried every trick in the book - even pretended that their phones weren't working properly and couldn't hear my voice. After 2 weeks of the run-around (our computers are down, our RMA supervisor is sick, our phones are faulty) I finally had to get my credit card company to reverse the charges. Avoid at all costs."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
