- STORE REVIEWS
- PRODUCT REVIEWS
2005-12-13
1/5
"I attempted to order from this company but my order confirmation came up blank. I attempted to contact this company to see if my order went through and was put on hold for about 10 minutes. An annoying Brooklyn girl kept reminding me to please wait for the next person about every 15 seconds. The first person I talked to wasn't exactly sure if my order went through or not. He seems confused, So he transferred me the sales department to place another order. This new person had no customer skills at all. After 5 minutes into the call I told the person I would just order online because we could barely understand each other. He HUNG UP right away on me. It's like the whole company didn't care about my order. I eneded ordering from a different company."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
