- STORE REVIEWS
- PRODUCT REVIEWS
2005-06-21
4/5
"Like many others I have been well satisfied with this company, both in prices and delivery. But like others, when things go wrong, I've discovered that it can be very frustrating. I recently ordered parts to build a new computer. However they sent the wrong motherboard (an Abit AG8, whereas I ordered an Abit AG8-3rd Eye). I returned it immediately.
I was then told that it would take fifteen working days for a replacement to be sent out. When I queried this I was told that Ebuyer does not actually stock most items - they seem to be a kind of "agent" for the resellers - and it is the resellers who update the Ebuyer pages with the amount of stock that is held, and it is the resellers who insist on making the replacement - and specify the fifteen working days. In practice this amounts to about three calendar weeks, more if there are any bank holidays.
So I waited patiently. After fifteen days no replacement was forthcoming. In fact, on the fifteenth day the item was actually removed from Ebuyer's web site!
At this point I asked for a refund. As I managed to source the motherboard elsewhere at a cheaper price I told Ebuyer to just refund the cost of the motherboard and I would forget the £6.95 that it cost me to send the mobo back. I was pleased that, within a week, Ebuyer refunded not only the cost of the motherboard but also the £6.95 that I had told them to forget!
I have to say that I had no problem in communicating with Ebuyer. All my enotes were answered, most within a few hours and all within 36 hours. And so, I would agree with another poster that, if something goes wrong, the simplest, quickest and most effective solution is to ask for a refund and then re-order.
I have made many purchases from Ebuyer and this is the only time something has gone wrong. Now that I know how their system works - and how to get redress as quickly as possible - I shall probably use them again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
