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2006-09-25
5/5
"Order went without a hitch, the customer service rep I spoke to was very professional and quite nice."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
2006-08-22
1/5
"Placed order Saturday, received tracking number on Tuesday. Waited until friday for the package to travel 500 miles, but it didn't show. Tracked it on FedEx's website and it hadn't been scanned in to the system. Called Monday morning, representitive promised to look in to it and call me right back. Waited 3 hours, never called. Called back, got the same rep, she pretended like it never happened. Said it was a warehouse mistake and they would ship one that day. Called back the next day, Tuesday to verify that it shipped. Rep was slow, hard to understand, and incompetent. Took over 5 minutes for them to figure out that contrary to their website, they don't have the product in stock. What a joke."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
1/5
"Purchased an Olympus from these guys. Was told THREE times by them that the order had shipped; when in actually it hadn't. Called to cancel the order, and was told it had shipped the day before. Turns out they were lying. They shipped it that day. Took them over a week to ship. Customer service was very rude and unprofessional. Recieved a gray market unit, and they didn't ship me a free tripod (which they had promised). STAY AWAY!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
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