- STORE REVIEWS
- PRODUCT REVIEWS
2013-04-22
1/5
"review - My First Bad experience with focalprice
Hello Everyone
around one month ago i did a mistake and decide to buy tablet from focalprice for send it as gift for my friend in other country. the tablet is Ainol Novo 10 Hero 10.1, i found very good feedback for the tablet so i decide to choese it, i order it and then pay it, and i asked the store to check it before ship it because i don't want to have any problems, and they said : yess all our products tested and bla bla bla .....
ok after one month my friend got the tablet and it is broken from the side and the 2 cameras doesn't work and have other problems like the screen response is weirdly bad
i asked for refund on paypal and store and opened RMA request, and decide to ship it back, i asked for give me money for ship it back because its not fault !! i asked to check it before ship it but they didn't !!!!! but they offer me coupon instead of shipping fees !! come on ! do you think i am going to buy more from this store !!!
today my friend went to ship it back and they told him he have to buy customs too ! so its not only the shipping fees there is customs too
in the end thats what i got after i ordered from focalprice
1. one month waiting
2.then got very bad tablet
3.i have to pay around 23$ shipping fees
4.i have to buy tax around 30$ !!!!!
5.when i'll get my refund i'll lose around 5$ paypal fees
i think the store should cover everything or just send new one !!! because its their fault !!!
WTF focalprice !!! i feel you sell me this just for make it away of you
well well well i found review for focalprice and its seems as my problem, so i think this well organized mistake that focalprice do for send away the broken tablets
Daisy Cruz
Thursday, April 04, 2013 Worst company ever I spend $145usd on two tablets. I purchased them on feb and payed extra money on express shipping. still got it late on march. these items where Defective in less than 12 hours. I want my full refund but they are offering me $20 on coupon to keep the broken items myself. I'm still dealing with them because they don't want to pay for shipping it back which cost $61usd. I have been dealing with them for over 2 weeks and nothing These people are horrible please guys be ware of this *** company. Do not buy from them"
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