- STORE REVIEWS
- PRODUCT REVIEWS
2022-03-16
1/5
Good Products, Horrible Company
"I have been purchasing from this company for over 30 years. I give products and gift certificates as gifts, the products have always been from good to great. But, I have noticed this year that the company and service have started treating customers unfairly. I belong to the garden club which give you 10% off and free shipping. I renewed with my last order on-line and it worked fine. So yesterday I tried to put in another order on-line. When I go to pay, it says I am not a member of the garden club and if I was I would save $67. I try to figure out the problem, but I can't, I ask to chat, I am told they are busy to try later. I try later, still busy. So I keep my cart and try today. The person tells me I have to call to place my order, I am busy. So I try again today, same thing in the chat, we are busy, try again later. I try again later and am told I have to call to place my order. So, I call. The person tells me I am not a garden club member, I give her the date and the order where I renewed on March 7, 2022, She tells me no, it is expired, I asked how could it exprie in 10 days, it is for a year. Finally, she agrees to give me the member benfits, asks for my credit card. I give it to her, and then she says she made a mistake I owe about $12 more. I ask why ? I have my cart open and it says a different amount if due. She says that it cost more to call in an order than to do it online. I explain, I tried for two days to do it online, but it won't give me the garden club benifits. I have now been on the phone for 15 minutes with her. She asks me to hold. She comes back 10 minutes later and says, "our policy has changed and if you order on the phone this is what you pay." I ask her to cancel my order. She asks me to stay on line and see what she can do. It is now 30 minutes on the phone with her. She eventually comes back and says, there is nothing that can be done, I have to pay the extra because ordering on the phone is does not give the same benefits. I tell her this makes no sense, but she insists that she is "sorry," but that is the way it is. I had her cancel my order. I am sad to loose the products, but I should not have to pay more for calling when it is the only way to get the benefits I paid for."
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