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2022-12-18
1/5
Express.com customer service
"I ordered two pairs of pants on Black Friday at 50 percent off. I received a message that it was delivered on December 8. However, it was not there. This same thing happened last year. When I called customer service that night, they told me to wait three days and said that it might still come. I told the woman on the phone that the same thing happened last year. She promised me that there was still a chance that it might come. However, after three days, it has yet to come. Last year they had to re-send it. I called three days later; the customer service agent told me to wait another day; the agent told me they had had many problems and many people needed to get their orders. I called on December 14, and they said they would give me a refund. Although they gave me a refund, I still had to go to the store and pay more for the items because the sale was over. As I stated, this is the second year this has happened, and the second customer service agent told me that many people don’t get their orders. This isn’t fair. I will never order anything online, nor will I ever shop at Express again. I feel after years; no one should order anything online from them."
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2022-02-16
1/5
cheap furniture
"I purchased a warranty plan; the furniture started chipping. They did want to cover it. The furniture is cheap; the company is the worst; never buy from them."
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45 reviews
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