- STORE REVIEWS
- PRODUCT REVIEWS
2018-05-02
1/5
Terrible customer service.
"We specifically requested 12 months of a medicine. We received an email saying we would receive 6, with no explanation of why. We replied/forwarded the email to 3 different email addresses - 1 bounced back and we never received a response from the other 2. We finally called, and they tell us that our vet only authorized 6 months, even though I had a prescription in hand for 12 (our vet had mailed us a copy). They do not offer any proactive solution or process to remedy the situation. Instead, we had to ask what could be done to fix this. They said the only way they could use the prescription is if we mailed it, so we did. Over a month goes by and we hear nothing. We finally call, again, and are told that it is on the manager's desk and she'll call you back tomorrow. The next day, we do not get a call from the manager, rather we get a call from the same customer service agent, saying, again, that the vet did not authorize 12 months and that we need to talk to the vet. No way will we be using this company again."
