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2015-05-01
3/5
"I buy from BR and Gap, etc all the time. I'm a luxe member so i always get free shipping, rewards, etc. This time though was a bit confusing. I got Embark status and had a "pass" for 2-day shipping. I needed to buy from BR AND gap so i had no way of finding out if I got it ONLY on the BR part or both. I searched all over the site and emails and absolutely no details to tell me yes or no. very frustrating bc i had a 2-day express shipping "pass" and just rolled the dice to see what would happen. Stuff came in 3 shipments! the emails said i had fedex 2day shipping for only ONE shipment. It was the one with the most stuff AND it was both BR and gap stuff, but the others were one item each via UPS ground. Got it by the wed. They need to do a better job of all the offers and make sure you know what you can do and what you are getting."
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2015-05-01
4/5
"I ordered from this company last month to get some coffee accessories that I had trouble finding on any other site. They seem to be more of a restaurant business type of seller, but what I got was for my house. I did see these reviews and thought this might suck but had no alternative to get them somewhere else. I did not have anything like what the others say happened. I ordered it and it said it would ship the same day if I ordered it before 5. Placed the order on a wed and got it that mon. Plus, i felt okay with ordering because they had a google trusted store deal where google will pay me if they mess up my order. Not sure if the others utilized this or not. Stuff came to me fast and no issues. i feel like at least with this order they did a good job and with the google thing it made me feel like if they did mess it up, then google would handle it and not me."
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