- STORE REVIEWS
- PRODUCT REVIEWS
2022-01-04
1/5
Terrible customer service
"I bought expensive faucets and a tub faucet from Decorplanet.com to the tune of $2500 in advance of a bathroom renovation project. They did not bother to contact me to let me know that the faucets had been discontinued. By the time I realized that I hadn't received the items and called them, I had very few choices of other faucets that were available and that I could get in time. I'd spent tens of hours picking the first choice. I had to make repeated calls and worked with 3 customer service agents before I found one who actually helped me find new ones. Then they fired that helpful person. In the meantime, I bought a number of matching and very expensive robe hooks and towel rings. They were all very late in arriving, there were very confusing communications about their shipping, and some were never even sent--again until I called AGAIN and asked where they were. Everything was so delayed that by the time I could install them, I realized that most of the hooks and rings didn't work. When I tried to return them, I got NO response for weeks. I had to make repeated calls to get an RMA number, which I finally got. Then, they refused to waive the 15% restocking fee. Incredible. I would NOT recommend them."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
