- STORE REVIEWS
- PRODUCT REVIEWS
2006-02-24
1/5
"The following email was sent to AJUMP after recieving a damaged product.
I just opened the packing box of my shipment. The product was shipped in a
too small box with all packing material underneath the product box and no
packing material between the most fragile part of the product box and the
outer box - product cpu processor was found removed from display mounting
within product box, with protective inner case open and part able to move
around causing damage to tiny motherboard mounting pins -their was no
damage to the outer shipping box - RMA has been requested through your
online form.
Please make sure the replacement item is in good shape, put the
replacement product in a box large enough to protect it and package it
with materials placed to fully protect the item.
The following is the response I recieved.
Dear Stanley,
We apologize for the delay in response to your email. However, we have reviewed your case and have determined that it is not possible for the processor to be removed from the display mount within the product box. AMD takes great effort in packaging their CPUs properly and securely as to prevent such incidents--even if the product box were to shift within a shipping box during transit.
With physical damages, Ajump may no longer extend any warranty. We apologize we can not be of further assistance at this time. If you feel that the processor was not securely packaged in its own box, you may contact the manufacturer direct at ***-***-**** for further assistance.
Best regards,
Khang Pham
Customer Service
Ajump.com
***-***-****
Enough Said."
Detailed Ratings
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2004-03-20
1/5
"ordered 3 dvd-rom drives.
creditcard was charged.
never recieved drives.
contacted shipping company to start tracking package and was told to contact glob2000.
contacted glob2000 and provided the necessary information. I was told it would be resolved the same day or the following day and I would get a call to verify it.
I was not contacted again about it untill several weeks later when I started a claim with my credit card company and they apparently decided to do a chargeback to glob2000. So far i have recieved a couple of emails asking if I have recieved the package yet and asking if I notified glob2000 that I did not get it. I have already informed them recently and long ago that I have recieved anything."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
2004-01-17
0/5
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Detailed Ratings
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Web site being easy to use
Speed of web site
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