"Terrible customer service, or should I say, lack of customer service all together. Calling their support number leaves you waiting for the mailbox which has been full for the last 3 weeks. Company also fails to reply to support requests submitted online.
I have ordered three items (2 routers and one Samsung 2443BW), both of the routers showed up very quickly, but the LCD hasn't been delivered. It's been a month since the order was placed.
Save yourself the hassle, avoid onhop.ca if you can!!"