- STORE REVIEWS
- PRODUCT REVIEWS
2010-09-10
1/5
"These people tried to steal my money. I ordered an xbox 360 250gb drive. I live in the same province as the gocybershop (GCS) and expected the drive that was "In-Stock" to be received well within a week considering I got the 'Express' shipping method. However, 5 weeks later I finally received the product. I was annoyed about this, but just happy to have the product considering I could no longer use my xbox in the same capacity since my original hard drive packed up. Giving props to GCS since the product was extremely well protected from shock. However, when I finally got through the packaging it was obvious that the drive had been some way tampered with. There were pry marks on some of the plastic and the entire drive itself was in relatively dirty condition and looked used. After dusting it off, I plugged it into my xbox and turned the power on. You could hear the unit power up, but it started to make a continuous clicking noise like clockwork and you could hear the drive winding down every few seconds. When I tried to view data on the hard drive the xbox stopped working and I got the red ring of death. Luckily unplugging the drive solved the red ring of death. Thinking that the connector of the drive did not properly engage, I tried attaching the drive again with no resolve. On a third attempt the drive stopped making the clicking noise and instead sounded like something inside was jammed.
Calling GCS the next day and talking to "tech. support" they accidentally slipped that the drive was refurbished but that it had been tested and deemed to work normally prior to being shipped. At this point it sounded like they were just making excuses and giving me the run-around. After about five to ten minutes of arguing I was told to send the drive back and that I could expect a full-refund. But after waiting several weeks after they received the shipment which I tracked I still had no refund at all. So I called them again and was told that they had a no-return, no-refund policy for specific hardware, and the HDD was under this policy. At this point I was baffled and the person who said his name was Jeramie and sounded very much like the first person who had promised me a full-refund weeks prior told me that they did in-fact receive the product, but at this point they claimed that they had no responsibility over it. They went on to say that I obviously tampered with the drive which they were now claiming was brand new when they originally sent it to me and that not returning my money would be protected by their policy if I were to attempt any legal action.
After being extremely... annoyed and upset by my conversation with GCS I went on to do more research which is when I happened across one of the below negative reviews and realized I could instead opt to charge back through my credit institution under the allegation that I did not receive the product that I had ordered (a refurbished HDD vs. what I had expected was new) and that they did not honor their return policy for defective hardware.
I guess a long story short is that reading reviews, and not just one but many forums along with viewing the companies BBB report allows you to make a more informed decision about whether or not to purchase from a "company" (I am actually convinced that only one person runs this operation). BTW - The company currently has an F rating by the BBB, and in case you think this is scale from A to Z, then you would be mistaken. Like school, an F is as low as you go.
Also, I would like to mention that during the interim of receiving, returning and finally obtaining my full amount of money back for the faulty or poorly refurbished product that I had done significant research on this company. It seems that the company has changed its name at least three time (probably due to bad reviews or significant BBB allegations) and that there are floating reviews that seem like damage control on every site. Seriously, what person goes to ten different sites and copies and pastes the exact same gleaming, star-bangled review just above a negative review.
One last thing... When GCS received their letter from my credit institution stating that they would be forced to reverse the transaction, I got a message on my answer machine saying that they intended on fighting the decision and that this would result in further legal action and that I had to call my credit institution to drop the charge back immediately or face a collections agency for the money I owed them. Obviously this was a baseless claim and no further calls were received. Unfortunate, considering the satisfaction I gained from hearing an agitated and almost crying Jeramie sternly threatening legal action."
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