- STORE REVIEWS
- PRODUCT REVIEWS
2017-12-04
3/5
Sales Staff vs. Delivery Dates
"Kim Hair was our sales rep. She was awesome, attentive, helpful, consistent and always responded. I wish I could say the same about the promised delivery date. We bought a sofa and a rug. Ordered 8/24/17. Sofa delivery promise date was met. Rug delivery promise date went from 9/24/17 - 11/21/17. We needed our order by Thanksgiving and the delayed delivery date was not acceptable. It changed with the wind. Really? The manufacturer can't make a rug in 3 months? We ended up taking the one off the floor. It is fine so far, but I really would have loved to have a new one. The delivery times/promptness was great. The delivery staff was more interested in getting out of our house than to make sure all was well."
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