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2022-10-06
1/5
Unreliable
"Ordered 2 glasses on 09/08/2022, and they are wrong prescriptions when they arrived. Asked for return labels and they said I do not need to return the glasses but they will send me 2 new pairs with correct lenses as soon as possible coz I told them I need it really soon. 09/30 I had a chat with one of the agents again and he said he cannot find any info and promised to escalate the issue. Today, 10/06/2022, had a chat with another agent Alfredo D. and he said he cannot find any info again about my replacements so he will forward the case to the "response team" again to speed up the process. I do not know what is going on, but I paid a lot after insurance. Do not, I repeat - DO NOT order from this website, if you are in a hurry to get your glasses, coz who knows when they will get it replaced and if it will be the right prescriptions. Will come back and let you all know, if they live up to their promise."
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