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2017-02-23
1/5
doing everything they can to not make money
"my recent attempt to purchase a laptop was the worst transaction of my life. i spent at least six hours over four days to no avail. i had nine orders all cancelled due to "not passing internal security checks." i was first told it was a problem with my bank (no problem on bank end), then told it was my IP address (running a vpn i changed it to US and tried again), then told it was my bank again (not true as it was pending lenovo authorization), then i was told it would go through with a rep placing the order through the phone (failed twice), then told the address i was shipping to was a business and it had to be a residence (huh?), then i tried to ship it to my mother's address as i was traveling. this was the most backwards, frustrating display of capitalistic incompetence i've ever experienced. it's a shame as i've got five thinkpads around the house and have continued with them even throughout the switch to lenovo. the products remain good, but the service is so bad i've given up."
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