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2023-03-06
1/5
Unprofessional doctor!
"I am a customer at Petco. I would like to share my experience at Petco when I took my puppy to Petco for vaccination on 3/4/2023 at Petco in Montebello, CA.
I have a 16 weeks old puppy and I planned to come for her rabies vaccine. I arrived at the store around 11 am and I went through the check-in process. Everything was OK by then. The only thing was that my puppy was a little bit over-excited when meeting other dogs, so she barked several times. When Dr. Denise Hall preparing for the vaccines, she asked me to buy her recommended crate and collar/leash set to solve the puppy barking issue. I did not buy what she asked. Dr. Denise Hall's assistant tried to calm down the dog and it somehow worked. Then Dr. Denise Hall suddenly said "let me tell you how to do that" and she suddenly beat the table hard and shouted at my dog, "NO!". Then the puppy started to be scared and peed. My dog started barking again.
Then I gave my puppy a hug, and she became quieter and calmer. At this point, Dr. Denise Hall came and pulled the blue leash Petco provided hard, suffocating my puppy. Then the puppy started to bark and pee again. Then Dr. Denise Hall came to insert the thermometer hard into the puppy's ear, but because of previous experience, the temperature was higher than expected. Dr. Denise Hall's way of solving that issue was to spray alcohol ALL OVER the puppy's body, which was too smelly, even to me. The puppy started to be scared and peed again.
Dr. Denise Hall then came with a dog mouth muzzle to put on my puppy. Her assistant came to calm my puppy down and my puppy could calmly kiss her hand. The assistant and Dr. Denise asked me if I allowed some kind of restraining, I said OK. I thought It was fine. But then it was the time Dr. Denise Hall blamed me for not allowing her to finish her job. So I requested her to act gently, because I know my dog that if people are gentle then she will be gentle. She seemed to be irritated by my request: she said she was so experienced but I knew nothing about dogs. She clearly stated that she would not provide any service to my dog.
She gave me a tube of dewormer, and let me do her job. I fed my puppy the dewormer right away in front of Dr. Denise Hall, and she was completely calm. As she refused service, I requested a refund and left.
After I got home, I called the Petco store at Montebello to ask when I could come for a vaccination without meeting Dr. Denise, and an employee told me she did not know. I said it was fine. But after the first call, I received an email with the visit summary: Dr. Denise clearly stated that I did not allow them to restrain the dog, and the dog needed to be muzzled. However, I allowed restraining as she ordered, and the dog was muzzled using Petco's device. The medical record was completely a lie.
After reading the medical record, I made another call, angrily asking who wrote this medical record. It comes out that Dr. Denise Hall wrote this note. Then immediately I decided to file a complaint with customer service. During the call with customer service, I received another email with a modified medical record, adding even more notes to list my fault; even more ridiculous, she blamed me for the two calls (she named the calls "repeated calls")."
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